Plumbing Repair
"Rotten Eggs" in the Air? Here Is Your 3-Step Gas Leak Safety Plan
If you smell gas: leave now
Do not stop to investigate. Do not flip switches, open the garage door, or use your phone inside the house. Get everyone out first.
Natural gas is naturally odorless, colorless, and tasteless. To help people detect a leak, utility companies add a chemical called mercaptan.
Most homeowners describe the smell as rotten eggs, sulfur, or rotting cabbage. If you catch even a faint whiff of that smell in your laundry room, kitchen, near a water heater, or around your furnace, treat it seriously.
Step 1: Evacuate and call ONG
In a gas emergency, your phone, light switches, doorbell, and even your garage door opener can create a small spark capable of igniting leaked gas.
Leave the building immediately. Do not stop to open windows or turn off lights. Once you are a safe distance away, call 911 and then call Oklahoma Natural Gas at 800-458-4251.
ONG will dispatch a technician to your Moore or Oklahoma City home at no charge. Their technician can secure the situation by shutting off gas at the meter, and in many cases they can help identify the general area of the leak.
Step 2: Understand what ONG will and will not repair
A common misconception is that the gas company will repair every leak they respond to. In most residential cases, that is not how it works.
Oklahoma Natural Gas is typically responsible for the gas main and the meter. Everything from the outlet side of the meter into your home is generally the homeowner's responsibility, including buried yard lines and interior gas piping.
If ONG shuts off and tags the meter, they cannot restore service until a licensed plumber repairs the leak and performs a pressure test showing the system is safe.
- ONG responsibility: the main and the meter
- Homeowner responsibility: yard lines, appliance connectors, and gas piping inside the home
- Gas usually stays off until repair and pressure testing are complete
Step 3: Call TradeStrong LLC for the repair
After everyone is safe and ONG has secured the meter, call TradeStrong at (405) 641-0377. We handle gas line repair and replacement throughout the 40-mile radius around Moore.
Some leaks are at an appliance connector or shutoff valve. Others come from an older buried line that has corroded in Oklahoma's red dirt. Either way, the repair has to address the actual failure point, not just the smell.
- Electronic leak detection with high-sensitivity "sniffers" that help locate leaks behind walls and around appliances
- Pressure testing to satisfy city inspection and ONG restoration requirements
- Appliance-level diagnosis when the real issue is a failed stove, water heater, or furnace gas valve
Safety first, always
We do not take shortcuts with gas piping. If you suspect a leak, follow the safety steps above before you think about repair costs or scheduling.
We would much rather you call ONG and find out it was nothing than ignore a rotten-egg smell and put your family at risk.
Official utility resource
For utility guidance on recognizing and reporting a gas leak, see the Oklahoma Natural Gas safety page.
Oklahoma Natural Gas: Detecting a LeakFrequently asked questions
Is your gas already turned off?
Call TradeStrong LLC today for gas line diagnosis, repair, and pressure testing so you can move toward safe gas restoration.